Unified Customer Journeys with Agentforce and Salesforce Solutions

2:15 PM - 2:40 PM

Salon V

This session will showcase how the integration of Agentforce, Service Cloud, and Experience Cloud can create a truly unified and seamless omnichannel support experience. Modern customers interact with businesses through multiple touchpoints, such as chat, email, social media, phone calls, and self-service portals. Ensuring consistency and efficiency across these channels is key to building trust and loyalty.

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