If you haven’t heard, Salesforce is retiring Legacy Chat Products (LiveAgent, Salesforce Chat, Embedded Chat, Service Chat) on Feb 14, 2026. In this hands-on session, we’re diving into Messaging for In-App and Web, Salesforce’s answer to real-time customer communication. Say goodbye to Live Agent chat and hello to flexible, scalable messaging.
What You’ll Learn
- What is Messaging for In-App and Web?
- How to Set It Up Like a Pro – From configuration to deployment, we’ll get this bad boy running in your org faster than an agent can say, “I didn’t get the transcript.”
- Routing & Automation – Because we could do everything manually, but we have better things to do (snack break anyone?).
- Live Demo & Hands-On Configuration – Yes, we will build this together, not just clicking through slides like it’s 2012.
Why You’ll Love This
- Your customers get real-time support without getting stuck in the eternal void of “Please hold.”
- Your agents will get context when chatting with customers, making them look like absolute rockstars.
- You get to walk away knowing you can configure this without crying (or at least, crying less).
