Unveiling Insights: Navigating the 'Why' in Discovery Sessions

9:45 AM - 10:30 AM

Salon II

Business Analyst

In this session, we delve into the unique challenges and opportunities faced by Business Analysts within Salesforce projects, emphasizing the critical nature of understanding the 'Why' behind requirements, processes, and stakeholder decisions. Through real-world scenarios and practical insights, participants will gain a deep understanding of how navigating the 'Why' can enhance their role as catalysts for successful Salesforce project outcomes.

From stakeholder interviews to requirement elicitation, we explore methodologies and techniques specifically tailored for Business Analysts operating in the Salesforce ecosystem. Uncover strategies to decode the motivations behind customization requests, user adoption challenges, and business process optimizations. Learn how leveraging the 'Why' can empower Business Analysts to drive meaningful change and deliver solutions that resonate with both business objectives and end-user needs.

Whether you're a seasoned Business Analyst specializing in Salesforce or a professional eager to enhance your analytical skills within the platform, this session provides a focused exploration of the 'Why' from a Business Analyst's lens. Join us in navigating the intricacies of Salesforce discovery sessions and discover how unlocking the 'Why' can redefine the success of your Salesforce projects.

Photo of Margaret Adkins

Margaret Adkins

Product Owner

Innovate! Inc

She / Her First SED