Postcards from the Frontier: Practical considerations for implementing AI in the real world

10:45 AM - 11:30 AM

Salon I


Over the last year AI has taken the world by storm, including a deluge of new AI-related product announcements from Salesforce. At the same time, news headlines have been flooded with stories of 'AI gone wrong' making many reluctant to release something that may jeopardize the security of their data or betray their brand. In this session two co-presenters share practical guidance around solution design, system architecture, and delivery methodology through the demonstration of AI solutions living and breathing in the real world today. After the session, participants should feel inspired and equipped to jump in and begin safely experimenting with the power of AI for their business.

Learning Objectives:

  • Identify key capabilities of LLMs to supercharge your business including: summarization, translation, and sentiment analysis.
  • Understand the key personas to consider when designing Gen-AI solutions and how to leverage AI tools to supercharge your ability to engineer and refine persona-specific prompts.
  • Demonstrate how a modular, RAG-based architecture enables key benefits such as an ability to easily switch between LLMs and enhance the general knowledge of an AI-powered bot with data specific to your company and use case.
  • Assess the skills necessary to support an AI solution following go-live.
  • Discuss critical data and ethical considerations for bringing a new AI solution to market and how to build in appropriate guardrails to avoid a PR nightmare.
  • Photo of Sean Williams

    Sean Williams

    Sr Consultant


    Photo of Joey Ruse

    Joey Ruse

    Senior Consultant

    Slalom Consulting

    He / Him