Are you an Effective Communicator?

3:35 PM - 4:20 PM

Conference B

Administrators

Is your communication effective? Now that you have the salesforce knowledge, do your soft skills match?

When you are leading Discovery or Requirement sessions ... are you?

Constantly interrupted and challenged?
Faced with a firing squad of questions?
Maybe you have participants focused on sidebar conversations about the weekend or upcoming vacation plans.
Or worse! Attendees are quiet and don't seem to participate in discussions?

I don't know about you - but these types of situations make me feel intimidated!

As an Admin, PM, SA, a BA, really anyone who deals with a project team, ensuring your communication is effective plays an important part in the success of a project.

In this session we will explore the four key types of Communication Styles:

RED - the bullseye communicator, bottom line, cut the red tape, results driven.
YELLOW - the social butterfly, influencer, captivating story teller.
GREEN - the analytical process oriented, question asking, problem solver.
BLUE - the peacemaker, loyal, dedicated, heads down worker who avoids conflict.

Discover how to effectively communicate with each style:

Both verbally and in written formats
What are their strengths? weakness?
Anticipate their reactions when they are stressed or faced with a difficult situation.
Identify your own style and learn: (A) to communicate with someone that is opposite to your style. and (B) not to take their communication style personally.

People often say you need to be a PROFESSIONAL Communicator. I disagree. Being an EFFECTIVE Communicator is where the magic happens.

Debbie Pirollo

Sr Consultant

Coastal

First SED