FSL Lessons Learned: How To Get the Most Out of Your FSL Implementation

10:25 AM - 11:10 AM

Marietta

End Users

Field Service Lightning is still the new kid on the Service Cloud block. In this session I'll share my first-hand experiences of setting up FSL. What's worked well, what didn't, and how I'd approach it next time.

  • How to match it to your business
  • Where to start/ what to focus on
  • Crawl, walk, run approach
  • Automation
  • Setting up teams/training
  • This session would be a knowledge sharing / tips & tricks type of session. It could be useful for end users or admins who are trying to get a better sense of what FSL is and how it might work for them.

    Photo of Matt Torcasso

    Matt Torcasso